Every case, tracked from intake to delivery.
Every digital order lands in one inbox, with an unread badge and status filters to triage it, a case-specific conversation to resolve questions without leaving the record, and a full activity log of every change. When a case needs to be repeated or corrected, Copy Case, Create Redo, and Create Adjustment keep the relationship to the original case intact instead of starting from a blank form.
Why labs use Case Management
One inbox, not six inboxes
Every submitted order arrives in one place with an unread badge and a Pending / In Progress / Done filter, so nothing needs to be chased across email or chat.
A record that explains itself
The activity log and case conversation mean anyone can reconstruct what happened and why, without asking around.
No case reworked from a blank form
Create Redo and Create Adjustment carry over the original clinical setup and link back to the source case, so remakes stay traceable.
What case management gives your lab
Common questions about Case Management
Yes - reject an order directly from the inbox to send it back to the clinic for correction.
Use Create Redo or Create Adjustment to open a new case that's automatically linked back to the original, so the remake stays traceable instead of starting from a blank form.
Yes - cases approaching their deadline surface through the notification bell, and the deadline calendar gives your team a day, week, or month view of what's coming due.
