Feature

Keep every conversation attached to the case it's about.

Name: Communication
Brand: iLab

Case Chat keeps every conversation about a case attached to it, automatically including the case's clinic and dentist, with files and voice messages staying in context. General Chat covers everything else, and a shared notification bell with pop-up alerts means no one has to babysit a chat tab to catch a new message.

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Why labs use Communication

Context that can't get lost

Case Chat automatically includes the case's clinic and dentist, so anyone opening the case later sees the full conversation, not a fragment of it.

One inbox for every alert

Cases, orders, invoices, payments, and messages all surface through a single notification bell instead of several different tools.

Faster replies without leaving the case

Attach files or record a voice message directly in the case thread instead of switching tools.

What communication tools give your lab

Case chatA conversation tied to the case, with its clinic and dentist added automatically and more participants added as needed.

General chatA separate space for conversations that aren't tied to one case, with clinic, dentist, or employee participants.

Threaded replies & attachmentsReply to a specific message, attach a file, or record a voice message inline.

Notification bell with unread countA counter and panel listing every event with a timestamp and read state.

Pop-up alerts with soundNew messages, case orders, and completed exports surface as pop-ups with a short notification sound.

Common questions about Communication

Is this the same as your support chat?

No - product notifications and case/general chat are separate from the support chat icon, which only reaches iLab's support team.

Who can I chat with?

Clinics, dentists, and employees with a linked portal account can be added as chat participants.

Ready to bring Communication into your workflow?